Privacy Policy
Last updated: December 14, 2025
msngrbot, Inc. ("Company", "we", "us", or "our") operates the msngrbot platform and related websites and services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service.
This Privacy Policy applies to business users and their authorized representatives ("you").
1. Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide, including:
- Name, email address, and contact details
- Business name and business information
- Account credentials
- Payment and billing information (processed by third-party payment processors)
- Customer and appointment data you input into the Service
- Communications with us (e.g. support requests)
1.2 Information Collected Automatically
When you use the Service, we may automatically collect:
- IP address
- Device and browser information
- Usage data and log data
- Cookies and similar tracking technologies
1.3 Information from Third-Party Platforms
If you connect third-party services (such as messaging platforms including Meta / Facebook Messenger), we may receive information from those platforms as permitted by your settings and their policies.
2. How We Use Information
We use information to:
- Provide, operate, and maintain the Service
- Create and manage accounts
- Process subscriptions and payments
- Enable appointment booking and messaging automation
- Communicate with you about the Service
- Provide customer support
- Improve and develop the Service
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations
3. How We Share Information
We do not sell personal data. We may share information:
- With service providers and vendors who help operate the Service
- With payment processors for billing and subscriptions
- With third-party platforms you choose to integrate with
- To comply with legal obligations or lawful requests
- To protect the rights, safety, and property of Company, users, or others
- In connection with a business transaction (e.g. merger, acquisition, or asset sale)
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users
- Remember preferences
- Analyze usage and improve the Service
You can control cookies through your browser settings. Disabling cookies may affect functionality.
5. Data Retention
We retain information for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You may request deletion of your account, subject to applicable legal requirements.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect information. However, no system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
We may process and store information in the United States and other countries. By using the Service, you consent to the transfer of information to countries that may have different data protection laws than your jurisdiction.
8. Your Rights and Choices
Depending on your location, you may have rights to:
- Access, update, or delete your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the information below.
9. Third-Party Services
The Service may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies.
10. Children's Privacy
The Service is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date and may notify you through the Service or by email.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at: